maintenance & repairs

It is your direct responsibility to: 

a

  • change the lightbulbs in your home

  • report any damage or faults to your Property Manager

  • repair any damage you, other occupants of the house, or your visitors have caused

  • maintain the cleanliness of your home; this includes lawn and garden maintenance 

  • test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months

    • replace any flat or nearly flat batteries

    • advise the property manager/owner if there is any issue with the alarm (apart from batteries)

    • NEVER remove a smoke alarm, remove the battery (other than to replace it) or do anything to reduce the effectiveness of a smoke alarm 

 

 

your responsibilities 

please do not attempt to repair something yourself that should be done by a licenced contractor

bigstock-Hands-of-handyman-with-tools--1

our responsibilities 

As Property Managers, it is our responsibility to work with owners to ensure your property is keep  in good condition, fit to live in and is in a good state of repair.

a

Most repairs falls into one of two categories: general/routine or an emergency.  ​

general/routine

You should notify your Property Manager and provide details of any general repairs that are needed.  Your Property Manager will work with you and the owner to organise a contractor to make repairs / undertake works where required.  

To lodge an online repair / maintenance request.....click here

 

 

Emergency repairs may include but are not limited to:​

a

  • loss of electricity 

  • loss of gas or water supply 

  • a fault to the stove, oven, or hot water system

  • if you cannot secure your home

  • a fault or damage that could injure a person or damage the property,

  • a fault to the staircase or lift that means you cannot access your home

  • a burst water service or a serious water service leak

  • a blocked or broken lavatory system or fittings

  • a serious roof leak​

  • a dangerous electrical fault

  • flooding or serious flood damage

emergency repairs

emergencies 

d

police 000

f

fire 000 

f

flood storm emergency (ses) 132500

mangrove realty

a real estate agency with a difference