maintenance & repairs

It is your direct responsibility to: 

a

  • change the lightbulbs in your home

  • report any damage or faults to your Property Manager

  • repair any damage you, other occupants of the house, or your visitors have caused

  • maintain the cleanliness of your home; this includes lawn and garden maintenance 

  • test and clean (by vacuuming or dusting) smoke alarms at least once every 12 months

    • replace any flat or nearly flat batteries

    • advise the property manager/owner if there is any issue with the alarm (apart from batteries)

    • NEVER remove a smoke alarm, remove the battery (other than to replace it) or do anything to reduce the effectiveness of a smoke alarm 

 

 

your responsibilities 

please do not attempt to repair something yourself that should be done by a licenced contractor

our responsibilities 

As Property Managers, it is our responsibility to work with owners to ensure your property is keep  in good condition, fit to live in and is in a good state of repair.

a

Most repairs falls into one of two categories: general/routine or an emergency.  ​

general/routine

You should notify your Property Manager and provide details of any general repairs that are needed.  Your Property Manager will work with you and the owner to organise a contractor to make repairs / undertake works where required.  

To lodge an online repair / maintenance request.....click here

 

 

Emergency repairs may include but are not limited to:​

a

  • loss of electricity 

  • loss of gas or water supply 

  • a fault to the stove, oven, or hot water system

  • if you cannot secure your home

  • a fault or damage that could injure a person or damage the property,

  • a fault to the staircase or lift that means you cannot access your home

  • a burst water service or a serious water service leak

  • a blocked or broken lavatory system or fittings

  • a serious roof leak​

  • a dangerous electrical fault

  • flooding or serious flood damage

emergency repairs

emergencies 

d

police 000

f

fire 000 

f

flood storm emergency (ses) 132500

mangrove realty

a real estate agency with a difference

© 2018 by Mangrove Realty